</>

INTERNAL TESTING BUILD

</>

CONFIDENTIAL & SUBJECT TO CHANGE

Find answers, ask questions, and connect with our community around the world.

  • TeamKomandoJohn

    Administrator
    04/27/2023 at 2:36 PM

    Are either of you able to message other? People on similar similar carriers? Or is it an isolated issue only between you too?

    • jackie-hamann

      Member
      08/09/2023 at 6:00 AM

      Yes, iPhone user can text android but android can’t text iPhone user. We are able to call each other also. Other android users can text iPhone users. Still ongoing since April.

  • jackie-hamann

    Member
    04/27/2023 at 3:45 PM

    Isolated issue. I can receive iPhone messages but I can’t send anything to iPhone.

  • jackie-hamann

    Member
    04/27/2023 at 3:49 PM

    It is just this one friend that I can’t receive messages from. I can send messages from other iPhone users. I can also receive messages from said iPhone user but I can’t reply or initiate a text.

  • TeamKomandoJohn

    Administrator
    04/28/2023 at 8:43 AM

    Hello Jackie Hamann,

    Please make sure your phone is up to date, the do the following to make sure you haven’t accidentally blocked your friend.

    “To unblock a phone number, contact, or email address, swipe left over the entry, then tap Unblock.” Have a look at the ‘Manage your blocked phone numbers, contacts, and emails’ section of the link we posted previously for more information.

    Additionally,
    Are you able to text any other contacts that are using the same carrier as your friend?

  • jackie-hamann

    Member
    08/09/2023 at 6:03 AM

    All settings have been checked by both providers. We have been on the phone many hours with AT&T including many levels of technical support.

Log in to reply.