</>

INTERNAL TESTING BUILD

</>

CONFIDENTIAL & SUBJECT TO CHANGE

Find answers, ask questions, and connect with our community around the world.

Home › Q&A Forum › Advanced Tech Support › Reset administrator password

  • Reset administrator password

    Posted by Norma Sanford on 08/22/2021 at 8:54 PM

    In the beginning, my husband was administrator and I was standard user. My husband passed away and took his password with him. I need that password to do administrator things.

    How do I do this?

    TeamKomandoJohn replied 5 years, 1 month ago 3 Members · 3 Replies
  • 3 Replies
  • TeamKomandoJohn

    Administrator
    08/23/2021 at 9:22 AM

    Norma, I need to gather some info to help you out. What is the operating system and version? If this is a Windows 10 machine, is your husband’s account a Microsoft account(it will show his email under the login name)?

    • Norma Sanford

      Member
      08/23/2021 at 10:07 PM

      Windows 10 Pro
      Version 20H2
      It’s a Microsoft account.

      Thanks for replying so quickly.

  • TeamKomandoJohn

    Administrator
    08/25/2021 at 1:06 PM

    Hello Norma,

    If he was indeed using a Microsoft account, you will have to reset that online using his email address. Tap or click here to see how to reset a Microsoft account.

Log in to reply.