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I’m Logged in to Facebook, but can’t get in.
I have to join a business Facebook group. I am technically “logged in” to Facebook, but it requires a photo verification in order for me to access anything on Facebook. That page has rejected every photo I have submitted, over 17 of them, over and over again, taken in good light, clear, not blurry, centered on my face, following all of their instructions. None of their trouble-shooting articles address this. There is no way to contact them for help. There is a chat for Meta, but you have to be on Facebook to access it, and I can’t get on Facebook. I have tried creating new accounts. I have spent hours going through their help articles with no success. Does anyone have a way to contact them for me?
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4 Replies
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Hello Eli Dumitru,
I think what they are looking for is Photo ID verification, A drivers license or a Passport should do the job.
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I’ve tried the selfie picture procedure but it doesn’t work. It mentions documentation needed but there is no way to enter a file with a passport, etc.
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David, Eventually I found this email address: appeals@fb.com . However, I was doing all of this from my computer, and even that email address didn’t get a response until I tried logging in from my cell phone. Eventually that combination led to me getting on to Facebook.
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John, The photo I.D. part went fine. It was the selfie that wouldn’t go through.
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