• Smart Phones

  iPhone 11 will not take or play videos

  Posted by 252884 on 08/11/2022 at 1:28 PM

  Dear support,

  On my iPhone 11, I cannot take videos as of about 2-3 months ago. I set the iPhone 11 camera to video and immediately, the picture that I want to shoot that is in focus, becomes fuzzy. This happens with slo-mo also.

  The photo/portrait options work fine.

  I’ve also noticed that I cannot play back little videos (like on the weather.com app). It starts for 2 seconds and stops playing.

  What is going on?
  Thanks so much for your help!

  TeamKomandoJohn replied 4 years, 1 month ago 2 Members · 1 Reply

  • iPhone 11
  • video playback
• 1 Reply

• 

  TeamKomandoJohn

  Administrator

  08/12/2022 at 11:25 AM

  Hello 252884,

  I recommend resetting your video settings on your camera and making sure the lenses on the back are clean. Take a look at two lenses on the inn a well-lit area, one of the lenses’ could be cracked.

  If you flip to the front-facing camera, is that also blurry?

  Settings > General > About > software version. Follow these steps to determine the version of IOS you are running, and make sure it is fully up to date. 15.6 is the current version.

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