• Computer Help

  Format error external hard drive

  Posted by outsideassist on 12/25/2019 at 1:43 PM

  I have photos stored on an external hard drive. I use a WD My Passport with windows 7 , the drive is about 4 years old. I received a pop up error notice indicating, “I need to format my hard drive before I can use it.” Attempted restart and uninstall/install but still not able to use drive. How can I recover data without formatting disc and how do I proceed …do I need to download software to recover my photos?

  KomandoClub replied 6 years, 9 months ago 2 Members · 1 Reply

  • External hard drive
• 1 Reply

• 

  KomandoClub

  Administrator

  12/26/2019 at 3:32 PM

  Hi Steph,

  Sorry to hear of the trouble you are having. It does sound like the drive may have failed. You can check out the program mentioned in the article below, called PhotoRec:

  https://www.komando.com/smartphones-gadgets/3-ways-to-save-lost-files-from-a-failing-hard-drive/520478/

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